July 15, 2020

Roll Call: Danielle Powell, Director Of Customer Success

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Curate’s employees are some of the most dedicated professionals you’ll ever meet and as an ever growing company it’s exciting to introduce amazing new people joining the team. A resident of Madison, WI Dainelle earned her bachelor's degree from University of Wisconsin-Madison and comes to us most recently from Overture Center for the Arts where she optimized processes and the entire customer experience. 

 

Questions: 

 

What is your role on the team?  

My role at Curate is Director of Customer Success. I will be looking holistically at the customer experience as they use our website. I hope to focus on best practices for using Curate through customer education and quality assurance. 

 

At what point will a customer meet you?

During the onboarding process I collaborate with customers to ensure Curate is setup correctly for their organization. During this time I also provide training and tips as they start to use the website.  I want to help customers to fully utilize Curate’s features so they get the most out of their subscription.  Lastly, I’m here to assist  if there are any issues, questions, or suggestions for new website features.

 

What unique skills do you bring to the team?

I come from a background of building processes and teams. In many ways, building teams and helping customers are similar. It's all about setting the person up for success (team member or customer) by giving them the tools and helping them to achieve their goals. As Curate grows, my focus on process improvement will also help us scale Customer Success, and continue to maintain a high level of customer satisfaction. 

 

What excites you about joining the Curate team? 

I’m excited to join such a vibrant and innovative team. There are so many skills sets represented on this team-I know I am sure to learn and grow from the experience on a daily basis. 

 

What is something people would be surprised to know about you?

I’m currently learning American Sign Language so I can communicate more effectively with my Mother In-Law, who is deaf. 

 

What is the craziest adventure you’ve ever been on?

In 2019 my husband and I decided to get married in Mexico. We were looking for something small and relaxed. Little did we know we would have 65 friends and family decide to come with us! Two months prior to our wedding we found out the hotel we had chosen had an outbreak of illness and the outcome was not looking promising. 

After a few VERY stressful days the entire group was moved to a new hotel and the rest was history! We got married on Las Caletas private island. Our guests were transported to the island on a private catamaran and they were even able to see whales along the way. It was everything we could have dreamed of and more.

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